Support escalation PIN codes not functioning · Status

We received reports the escalation PIN codes are not functioning to reach pluscloud Support outside of office hours. Please use in-product support messaging…

pluscloud is running normally.

Last measured 25 Sept, 03:06.

Components

• Zendesk — normal
• Wildix — normal
• Wildix CLASSOUND — normal
• Multi Carrier Trunks — normal
• Wildix for Zendesk — normal
• Google My Business — normal
• Stripe — normal
• Support — normal

Last 90 days

• 10 Oct, 00:00 Gepland onderhoud: update telefooncentrales (WMS 7.09.20260730.1)
• 13 Oct, 06:00 Scheduled Maintenance - Oct 13 ~ Oct 20, 2026 | All Pods | Advanced Action Flows, Analytics, Chat, Contact Center, Sales, Support, and Sunshine Conversations - Database upgrade
• 5 Oct, 02:00 Scheduled Maintenance - October 5-20, 2026 - Pod 15 - Analytics Data Migration
• 22 Sept, 13:10 Chat AI Agents are currently unavailable
• 21 Sept, 09:50 Outbound email delivery failures to some mail providers
• 19 Sept, 22:57 Cloud PBXs in the Milan region are experiencing a performance issue.

• Status
• Changes · Status
• Incident history · Status
• Wildix releases · Status

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